Refund Policy
Effective 30 July 2026 • NAVIS Logistics, Uganda
NAVIS evaluates refunds according to the payment state and trip stage. A request does not release money automatically; provider confirmation, reconciliation, and authorized review are required.
Before payment
Cancellation is normally free because no collection has been confirmed.
After payment, before transporter acceptance
A refund may be approved, less any clearly disclosed and non-refundable provider charge actually incurred.
After transporter acceptance or dispatch
NAVIS reviews mobilization and operational costs before approving a full or partial refund.
After loading or trip start
The request becomes a cancellation or dispute case. NAVIS reviews evidence, route activity, cargo information, and costs before deciding the financial outcome.
Provider failure, duplicate, or reversal
NAVIS places the payment and related settlement on hold, reconciles the provider record, and prevents transporter payout until resolved.
Request and processing
Submit a support case with the shipment and payment reference. Approved refunds progress through requested, approved, processing, and completed or failed states. Processing time depends on the payment channel. Refunds are returned through an approved channel and recorded in the NAVIS ledger.
Contact
Contact support@navislogistics.biz or finance@navislogistics.biz. Never send a password, verification code, PIN, or payment secret by email.